Do you have questions?
Here you will find answers from your trip.
Do you have questions?

Here you will find answers from your trip.

Top 5 most searched

Because in JetSMART we care that you arrive on time, we recommend that, for domestic flights, you are present at the airport 2 hours before the departure of your flight and for international flights you must present yourself 3 hours before the departure of your flight.

Remember that the counter will close 70 minutes before the departure of your flight for international flights and 50 minutes before the departure of your flight for domestic flights.

In the case of the boarding gate, it will close 20 minutes before the flight departs for both domestic and international flights.

Yes, don't leave your pet at home and take it with you wherever you go for an additional cost (per leg).

If you are traveling with your pet, make sure you meet the following requirements for traveling with your pet:

- Only dogs and cats are allowed (no breed restrictions).

- Only 1 pet per passenger is allowed.

- Your pet must be at least 3 months old.

- Your pet must travel in a soft container specially designed for the transport of animals.

which cannot exceed the following dimensions: 38 cm long x 35 cm wide x 22 cm high.

- The container must have a waterproof surface, ventilation and closure. It cannot have wheels.

- Your pet may not travel in other types of containers such as: purses, bags that have not been designed for pet transportation, nor are rigid containers allowed, even if they comply with the measurements.

- The maximum allowed weight of the container + your pet is 10 kilos.

- A maximum of 4 pets are allowed per flight.

- You will not be able to travel or buy a seat in the first row or in the emergency exit.

The requirements will be verified by our staff at the airport, so you will not be able to check in online. Make sure that the container meets the required conditions, otherwise, your pet will not be able to board.

You can request this service when you purchase your ticket, you can also request it after the purchase or through the Contact Center up to 48 hours before the flight.

Remember that you must keep your pet inside the container during the entire flight, which must be located under the front seat and you will not be able to feed it.

Check the required documentation here.

Check the cabin pet transport prices here and the Cabin Pet Service Conditions here.


  • If you are traveling with an infant less than 7 days old.
  • If you are pregnant from 29 to 38 weeks, you must present a Medical Certificate (after 39 weeks you will not be able to travel).
  • If you are traveling within the first 7 days after delivery.
  • If you had a surgery with less than 7 days of evolution.
  • If you have an infectious or contagious disease.
  • If you have a terminal illness.
  • If you suffer from a high-risk mental illness.
  • If you have a lower extremity fracture that requires a cast or fixator.
  • If you require to travel with a Portable Oxygen Concentrator (see additional conditions here).


The Medical Certificate must be issued by your treating physician and must include the following information:

  • Date of issue of the Medical Certificate (maximum 10 days prior to the start of the trip).
  • Passenger's data: name, surname and RUT or DNI (National ID number)
  • Itinerary of the Flight (dates and route)
  •  Diagnosis
  • Express statement that the passenger is able to travel by plane.
  • Physician's data (RUT or DNI, signature and stamp).

In case of contagious disease, you must specifically indicate that there is no risk for the rest of the passengers on the flight.

In case of pregnant passengers, it must be issued by a Gynecologist - Obstetrician and include the number of weeks of gestation.

The Medical Certificate must be legible and can be presented in paper or digital format.

If your Medical Certificate does not contain all the required information or is not legible, you will not be allowed to board.

The maximum dimensions and weights allowed for each type of baggage are as follows:

Dimensions, Weights and Limits
1. Handbag or persona item (cabin):

   - Maximum dimensions * 1:  
      45cm x 35cm x 25cm.
   - Maximum Weight:
      Max 10 kg
   - Amount:  
     Included
   - Max quantity per passenger:  
      1

2. Large Cabin Bag (cabin) *2:
   - Maximum dimensions * 1:  
       55cm x 35cm x 25cm.
   - Maximum Weight:  
      Max 10 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       

3. Checked Baggage:
   - Maximum dimensions * 1:  
      158 cm lineal.
  - Maximum Weight:  
      Max 23 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       5

4.Oversized equipment *3:
   - Maximum dimensions * 1:  
       Between 158cm & 230cm lineal.
   - Maximum Weight:  
      Max 23 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       3

* 1 All dimensions include wheels, handles, and pockets.

* 2 Guitars and basses properly packed in their case can be considered handbag.

* 3 Exceptionally surfboards are allowed to measure up to 300 cm linear.
* The aircraft has a limited capacity for large cabin bag and checked baggage, if this happens, it will be communicated at www.jetsmart.com and the optional will not be available for sale.

The price of any optional and/or pack depends on the time of purchase, its availability and the date and/or destination of your flight, as reported during the selection and contracting process, detailing the final price and conditions of the same before making your purchase.

To check the prices of luggage and other optional click here.

The strategic alliance between JetSMART and American Airlines seeks to bring greater benefits to its passengers through codesharing, expanding the route network offered and incorporating JetSMART into the Aadvantage loyalty program. This alliance seeks to expand regional connectivity with the continent's largest route network through American Airlines, one of the world's largest airlines.

Luggage

The maximum dimensions and weights allowed for each type of baggage are as follows:

Dimensions, Weights and Limits
1. Handbag or persona item (cabin):

   - Maximum dimensions * 1:  
      45cm x 35cm x 25cm.
   - Maximum Weight:
      Max 10 kg
   - Amount:  
     Included
   - Max quantity per passenger:  
      1

2. Large Cabin Bag (cabin) *2:
   - Maximum dimensions * 1:  
       55cm x 35cm x 25cm.
   - Maximum Weight:  
      Max 10 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       

3. Checked Baggage:
   - Maximum dimensions * 1:  
      158 cm lineal.
  - Maximum Weight:  
      Max 23 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       5

4.Oversized equipment *3:
   - Maximum dimensions * 1:  
       Between 158cm & 230cm lineal.
   - Maximum Weight:  
      Max 23 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       3

* 1 All dimensions include wheels, handles, and pockets.

* 2 Guitars and basses properly packed in their case can be considered handbag.

* 3 Exceptionally surfboards are allowed to measure up to 300 cm linear.
* The aircraft has a limited capacity for large cabin bag and checked baggage, if this happens, it will be communicated at www.jetsmart.com and the optional will not be available for sale.

The price of any optional and/or pack depends on the time of purchase, its availability and the date and/or destination of your flight, as reported during the selection and contracting process, detailing the final price and conditions of the same before making your purchase.

To check the prices of luggage and other optional click here.

Your SMART fare allows a carry-on bag corresponding to a handbag or personal item with maximum dimensions of 45cm x 35cm x 25cm which include wheels, handles and pockets. You can take it on board and it can be a bag, wallet, backpack or suitcase. 


 Even though they do not pay for their ticke, infants are also entitled to travel with a carry-on bag, as long as these meet the maximum dimensions allowed.


If you want to carry more luggage, you can add it at an additional cost.


Click here to check prices on luggage and other optional services.


Remember that all valuable or electronic items such as computers, video equipment, etc. must be carried as carry-on baggage, as JetSMART will not be held responsible for valuable items carried in checked baggage.

If your luggage weighs more than 23kg you will have to pay an additional fixed amount of $22.000 CLP for excess luggage for domestic flights and $35 USD for international flights. This applies to checked baggage and oversized baggage.


If you have not paid for your luggage, you will have to pay the corresponding amount for each luggage you carry with you plus the corresponding fee for excess baggage weight.


If your luggage weighs more than 32 Kg, it will not be allowed.

You can always add luggage and optional servicies to your reservation through the "Manage Your Trip" section at JetSMART.com, Contact Center and/or directly at the airport.


Remember that if you buy at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

Yes! At JetSMART you can travel with all your sporting goods as long as they comply with the established dimensions and weight and pay the corresponding fees.


Check prices, allowed dimensions and weight limits of oversized luggage here.

Yes! At JetSMART you can travel with all your musical instruments as long as they comply with the established dimensions and weight and pay the corresponding fees.


Remember! Properly packed guitars and basses may be considered Carry-On Luggage.

All sports equipment, musical instruments or any other oversized luggage must be properly packaged, in one piece of luggage that is safe for transport.


JetSMART will not be responsible for damage to oversized baggage.

At JetSMART, you can take one baby stroller at no extra cost  ff you are traveling with an infant (a child who is between 0 y 2 years minus one day old).


If you are traveling with an infant and want to bring a car seat and a baby stroller, you must pay for one of the items such as Checked or Oversized Baggage as applicable, depending on the maximum dimensions and weight of the item and paying the corresponding amount.


If you are traveling with and infant, you don't have to pay an additional cost for a two-piece baby stroller.


If you are traveling with children older than 2 years old, the car seat, baby stroller or both items must be listed as Checked Baggage or Oversized Baggage upon payment of this optional service.

Umbrellas, weapons, knives, sharp objects, swords, sabers, compressed gas item, blunt elements, stones, handicrafts, hockey sticks, tools, butane gas, aerosols, lithium batteries and skateboards must be declared at the counter or otherwise they will be confiscated by the Airport security control unit. If you want to carry a weapon, you will have to show up at least 60 minutes before the flight departure for Security Control (AVSEC) to inspect and approve the transportation of the weapon. Otherwise, it won't be transported.

For domestic flights in Peru, it is forbidden to carry firearms.

For domestic flights there are no article-specific restrictions.


For international flights you can carry a maximum of 100ml of liquids in your carry-on luggage, so you must make sure that creams and/or oils, perfumes, sprays, gels, shampoos and/or soaps, shaving foams or creams, deodorants and/or toothpastes do not exceed the maximum or they will otherwise be confiscated by the Airport security control unit.

On domestic flights, you may bring food on board as long as it is properly sealed.


On international flights the transport of food is limited by the inspection body of each country. Therefore, we recommend becoming informed on the restrictions of the country you’re traveling to before the trip.

If your baggage is delayed or did not arrive at the same time as your flight, you should contact JetSMART or the service provider in the baggage claim area who will then ask for your contact details. Once the case is submitted, you will receive an email containing your claim tracking number.

If your baggage has been damaged, you should contact JetSMART staff at the airport or call the Contact Center up to 7 days after the date of arrival of the flight.


Minor damages (those that do not limit the basic functioning of the luggage) will not be compensated or repaired. Average and major damages will be compensated with the equivalent amount of $30,000 CLP in JetSMART services, without prejudice to the potential liability of JetSMART within the limits established in the applicable law.


Remember that damaged and/or fragile luggage will only be transported under prior authorization of the passenger and labeled as such since JetSMART will not be responsible for any damage caused to this type of luggage.

If you left an object or item on board the plane and you are still in the passenger boarding bridge, you can ask the crew member at the door to help you find it. If you realize you left something on the plane after you have left the area near the aircraft (outside the passenger boarding bridge or in the shuttle area) you should ask in the "lost and found" section of each airport.


If you do not find your items left on board, JetSMART will not be held responsible for the lost property.

Yes. Properly packed urns can be considered a carry-on bag or hand luggage depending on their size and you can take them on board after paying the appropriate fee.


Also, you will need a death certificate and a cremation certificate issued by the National Healthcare Service which certifies the cremation.

Yes. You can carry up to 5 litres of alcoholic beverages in your luggage as long as they are packaged in their sales packaging and do not contain more than 70% alcohol by volume.


Remember that they cannot be opened or consumed on board.

PACKS JETSMART

...

 

Airfare
Handbag, purse or persona item
Large Cabin bag
Checked in bag
Seats
Priority Boarding
Print boarding pass at the airport
FlexiSmart
The price of this pack corresponds to that of your flight
...

Save off 20%

Airfare
Handbag, purse or persona item
Large Cabin bag
Checked in bag
Seats
Priority Boarding
Print boarding pass at the airport
FlexiSmart

Price from

$ 39 USD

...

Save off 20%

Airfare
Handbag, purse or persona item
Large Cabin bag
Checked in bag
Seats
Priority Boarding
Print boarding pass at the airport
FlexiSmart

Price from

$ 50 USD

* The price of the Packs depends on the rate you choose for your flight, since it is included in each one of them.

LEARN MORE ABOUT EACH OPTIONAL:

It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Yes, you must choose a Pack for each section and this selection will apply to all passengers on the reservation

Yes, you can choose the combination of Packs that you want.

No, Packs are only available when you buy your ticket.

Of course! You just have to enter Manage your flight with your reservation code and surname or email and select the luggage you want to buy additional.

Of course! In that case you must choose the "Fly light" option that only includes your rate and the handbag that is included in the price of your rate.

Discount Club

It's the first club where you save every time that you fly! Be part of the Club paying your membership (annual subscription that you only pay once) and getting exclusive benefits on JetSMART, review them here.

In a round trip flight the owner and their companion, recover the membership price! SMART right?

You can get your membership at any time or by purchasing your ticket! You just have to choose the membership option you want, complete your information, make the payment and voila, you are already part of the first Club where you save every time you fly!

If you want to be part of the Discount Club, click here.

No, you can buy your membership to the Discount Club at any time and also during the process of buying a ticket; paying the corresponding annual membership fee of the current Club.

Standard Membership: $ 20000 CLP / $ 1500 ARS / $ 35 USD is paid only once and is valid for one year. Buy here!

Group Membership: $ 40000 CLP / $ 3000 ARS / $ 70 USD is paid only once and is valid for one year. Buy here!

Yes, you can renew it! But don't worry, we will notify you when your subscription is about to expire.

Yeah right! You can improve your membership whenever you want.

Remember that your standard membership only applies to the holder and a companion, if you need to extend the benefits of the Discount Club for more passengers, we recommend you improve your membership to the Group.

No, the membership holder is fixed. If you need more information, see the terms and conditions of the Discount Club here.

Pets

Yes, don't leave your pet at home and take it with you wherever you go for an additional cost (per leg).

If you are traveling with your pet, make sure you meet the following requirements for traveling with your pet:

- Only dogs and cats are allowed (no breed restrictions).

- Only 1 pet per passenger is allowed.

- Your pet must be at least 3 months old.

- Your pet must travel in a soft container specially designed for the transport of animals.

which cannot exceed the following dimensions: 38 cm long x 35 cm wide x 22 cm high.

- The container must have a waterproof surface, ventilation and closure. It cannot have wheels.

- Your pet may not travel in other types of containers such as: purses, bags that have not been designed for pet transportation, nor are rigid containers allowed, even if they comply with the measurements.

- The maximum allowed weight of the container + your pet is 10 kilos.

- A maximum of 4 pets are allowed per flight.

- You will not be able to travel or buy a seat in the first row or in the emergency exit.

The requirements will be verified by our staff at the airport, so you will not be able to check in online. Make sure that the container meets the required conditions, otherwise, your pet will not be able to board.

You can request this service when you purchase your ticket, you can also request it after the purchase or through the Contact Center up to 48 hours before the flight.

Remember that you must keep your pet inside the container during the entire flight, which must be located under the front seat and you will not be able to feed it.

Check the required documentation here.

Check the cabin pet transport prices here and the Cabin Pet Service Conditions here.


Remember that only dogs and cats are allowed. Unfortunately we do not offer transportation of other species.  For more information click here.

Because not all our dog and/or cat friends have the physiological conditions to travel, there are breeds that will not be allowed in the flight.


Click here and find out which ones.

You must present at the counter a Medical Certificate (paper or digital) which must have been issued by a veterinarian and must indicate: age, vaccinations and statement of good health of your pet to travel.

The maximum validity of the document is 10 days before the departure of the flight.

For international flights, we remind you that it is the passenger's responsibility to comply with the regulations in force in each country regarding additional documentation and vaccinations.

We recommend that you check with the consulate and/or health authority of the destination country.

You can review all the Conditions of Service Pet in Cabin here.

Seat selection

Yes. You can buy and select the seat you prefer as long as it is available, you meet the requirements and pay the corresponding price.


Click here to check prices on seats and other optional services.

If you decide not to pay for a seat, no problem. We will randomly assign you a seat  at no additional cost from among those available.


Random allocation of seats will be done at the time of check-in and does not ensure that passengers with the same reservation travel in the adjacent seats.

To ensure that two or more people travel in adjacent seats, passengers must select those seats and pay the corresponding price.


If you choose not to pay for selecting seats, they will be randomly assigned and we cannot guarantee that passengers will travel in adjacent seats (including children).

If you want to change your randomly assigned seat you can do this through JetSMART.com, by calling the Contact Center, directly at the airport or once above the aircraft upon payment of the cost of the seat you choose.

Because we care about your safety, we remind you that if you want to select a seat in the emergency exit row, you must meet the following criteria:


  • Be at least 15 years old
  • Be able to read, understand and communicate in Spanish or English
  • You must not travel with another passenger who requires your assistance or care. For example: children under 12 or people with a disease or special needs.
  • Have sufficient mobility, strength, balance, and skills to remove obstacles, manipulate emergency exits, and exit quickly, helping other passengers.
  • Have the hearing and vision skills to understand instructions given by crew members, provide oral information to other passengers, and operate the emergency exit.
  • Not having any condition that may be affected or aggravated by manipulating the emergency exit.
  • Be willing to assist other passengers if necessary.
  • Not traveling with a pet in the cabin.


If you do not meet any of these requirements, for operational safety reasons we will assign you another seat and the value you paid will not be refunded. Under current regulations, we are required not to assign a seat to a person adjacent to an emergency exit if the company determines that such person is unable to perform one or more of the functions required for the occupant of that seat, or if the person does not wish to perform those functions or may suffer physical harm as a result of performing those functions.

Travel documents

Chilean passengers must present the following documentation:


For domestic flights all adult passengers can embark with their national ID card on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.



For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For international trips all adult passengers can board with their valid passport on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.


For trips to Peru, foreigners must enter the country with a valid passport issued by a recognized State and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.


Peruvian passengers entering Chile as tourists will have to enter bringing their previously purchased return ticket. Otherwise, they will be denied entry into the country and sent back to the country of origin.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For passengers who have Chilean nationality, the countries to which they can travel with only their valid and in good condition identity card are: Argentina, Uruguay, Paraguay, Brazil, Colombia, Ecuador, Peru, Venezuela and Bolivia.


For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.


From April 16, 2018, Haitian citizens must enter Chile with a Consular Visa for Simple Tourism, with the right to enter and stay in Chile for a maximum period of 30 days. This visa is for individuals who travel for purposes such as recreation, without the intention to immigrate, reside or develop remunerated activities. In addition, a 12-month Humanitarian Visa has been established, which can only be applied for at the Chilean consulate in Haiti.


Haitian passengers who do not have their passport stamped with one of the 2 visas mentioned above will be denied entry into the country and sent back to the country of origin.


Current requirements are maintained for Venezuelan citizens, even though a Democratic Responsibility Visa has been created and they must apply for it at the Chilean consulate in Caracas. In other words, they do not require a visa if traveling as tourists (maximum stay of 90 days from the day of entry into the country). And they must have a return ticket to their country at the time of boarding.

Before travelling make sure that your identity card or passport is valid on the date of return. Otherwise you will have to process your new documents at the civil registry office closest to your home, embassy or consulate in the case of foreigners.


Remember that for trips to Peru, foreigners must enter the country with a valid passport issued by a state(?) and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.

For domestic flights, the following can be considered as valid as an alternative to the document itself:

Proof that a new identity card has been requested, only if the date of the process is less than 30 days.

Driver's license issued by the Government of Chile.

For international flights you must contact the local police to report the missing document and contact the consulate or embassy to request a new one from the country of origin.

Children & babies

At JetSMART we do not offer unaccompanied minor services.  This is why we recommend you learn about the conditions and necessary documents to fly with a minor.

Payment Methods

At JetSMART.com you will be able to pay with both national and international credit and debit cards. Just make sure you correctly select the country that issued your card.  In addition, payment by bank transfer is now available (applies only to bank accounts issued in Chile).


For purchases through the Contact Center, you can only pay with national and/or international credit card. Remember that the purchase through our Contact Center has an additional fee of $12,000 CLP/19 USD per passenger per itinerary.


You can also pay your fare using Gift Cards issued by JetSMART but excluding boarding fees.

To pay with a Gift Card issued by JetSMART, you must select this option at the time of paying for your reservation and enter the number in the corresponding box.


Please note that it is not possible to pay boarding fees using the amount of your Gift Card.

Yes, they can be different. There is no need for the holder of the card used to pay for your reservation to be one of the passengers.

The CVV number is a three digit code you will find on the back of your credit card.

Invoices will only be issued to legal entities and if required, remember to request it at the time of purchase. 


Because at JetSMART we want to make your life easier, we encourage you to register your company on our JetSMART Business Portal.  Just click here and complete the form. 

Delays & cancellations

You can check the status of all our flights on the airport screens.

If your flight is cancelled or delayed more than 15 minutes, we will send a message to the email you provided at the time of the purchase and you will be able to change your flight without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.


You are welcome to learn more about your rights in the event of delay or flight cancellation attributable to JetSMART here.

If your flight comes 8 minutes earlier or more, we will send a message to the email you provided at the time of the purchase. 


If the new schedule doesn't suit you, you will be able to change your flight, without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.

All optional services are kept for the new flight at no additional cost. If we are unable to guarantee any optional services, you can change it for the most similar alternative at no additional cost.

At JetSMART we do not have ticket refunds so if you are late and miss your flight, you will have to buy a new ticket and request a refund of the boarding fees for the flight you missed in the " Refunds" section at JetSMART.com.


Please make sure you arrive at the airport 2 hours in advance for domestic flights and 3 hours for international flights to ensure you are on time for boarding.

Groups

At JetSMART we consider it as a Group, when the number of people in the same reservation is equal to or greater than 10 passengers.

For Group quotes (10 or more passengers) it is necessary to enter a quote request in the following link. This form contains our itineraries available for purchase, if you do not find the service you require you can write to Grupos@jetsmart.com


For those cases in which you need to quote 7 or more Groups, you can write to Grupos@jetsmart.com (without completing the form) and we will manage your quote as soon as possible with the best market rate.

If you have already requested your quote to fly with us with your group of friends, acquaintances and / or family, you must wait for a period not exceeding 24 business hours, so that our specialist area sends you the desired quote, along with instructions on how Acquire your tickets. 

In JetSMART Groups we make it easier for you and that is why from the moment of purchase up to 24 hours before the flight you will be able to enter the passengers WITHOUT COST.

Any name modification after that period will have an additional cost. Remember that the modifications can be made up to one hour before the flight and once the first leg has been flown, it will not be possible to make changes of passengers' names.

In JetSMART we do not return for tickets and / or optional, so if you decide not to fly a stretch, you can request the return of your boarding fees by clicking here.

Remember that if one of the passengers wants to modify their itinerary, they can do so by paying an additional cost. To do this, you should call our Contact Center who will help you with the request.

Find out about the values and conditions by clicking here.

Companies & Agencies portal

It's very easy, just click here, select the option " Sign up" and complete the form.


Remember that you must be a Legal Entity to sign up.

Currently, Legal Entities from Chile, Argentina and Peru can sign up.

Remember that in order to register in our Portal, you cannot use an email that has already been registered as a user or in another company.  We suggest that you use another email account.

If the company's entered data is validated as correct by our finance area, the activation will take place within 24 working hours, which will be communicated to the  registered email.

If you have not received the activation email, please contact us at soporte.empresas@jetsmart.com

Our benefits are:

User Hierarchy --> Online Self-Management of User Roles.

Reports --> Access to the purchase record of each user.

Reservations --> You can make reservations and pay afterwards. This allows you to generate a purchase approval flow.

In Chile, you can use your debit cards, credit cards and bank transfers.


In Argentina and Peru, you can use your debit cards, credit cards and bank transfers.

For accounting provisioning purposes, the requesting party agrees to use the existing debit within a maximum of one year from the date of payment. If there is no activity in the account within the stipulated period, JetSMART will be entitled to cancel the account without reimbursement of the existing balances.

No. But the balance will always be available for use as long as the account shows activity within 1 year.

You can have as many administrator accounts as you want.

We remind you that JetSMART does not do cancellations.  What we can do is make changes to your reservation for a fee.  Remember that all changes must be completed no less than one hour before the flight.

If you want to make a name change, you can do it in our website by accessing the "Manage your trip" section. To change Routes or dates you must call our Contact Center. Remember that all changes must be completed up to (no less than?) one hour before the flight.

Indeed, if you did not pay for the reservation within the time stipulated in the portal, this will be deleted and you will have to make the purchase again, paying the rate in force at the time of purchase.

If the flight you wish to book departs within 72 hours or less, you can only use your account to purchase the ticket, as the requirement for reservations is that the flight date is earlier than those hours.

One of the benefits of the JetSMART Business Portal is that you enter your data only at the time of registration and all purchases made through the platform will have an associated invoice with such data.


Do not forget to keep your data updated, something you can manage from your portal.

Remember that your invoice will be sent to the e-mail address of the first Administrator registered in the Portal.  If you have not received the invoice, please contact us at soporte.empresas@jetsmart.com

In such cases, please email us at soporte.empresas@jetsmart.com and provide the following information:


Company name - administrator's email - number of invoices - reservation code associated with the invoice.

It is a fee that travel agencies may incorporate at the time of purchasing air tickets in the portal for companies/agencies at www.jetsmart.com and must have the informed consent, and the due power of representation, of their client. The Agency fee (if exist) will be indicated on the purchase and into the reservation invoice, with the respective agency being the owner and responsible for the said fee.

First, you must access your Agency account with your username and password; Once inside the Portal you will find on the payment page the button "Add Agency Fee" and a modal window will appear where it will indicate what type of Charge you want to make "Add fixed amount" or "Add percentage".

If your agency is not yet registered, do it here!

There are no costs associated with registering as an Agency on our Portal. Registration is completely free.

If your agency is not yet registered, do it here


It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Get to know our JetSMART Packs here

Chárter

If you need to transport a group and you can't find a regular flight, route or availability that fits your needs, then you need a charter! Charter is a non-scheduled air service which is dedicated and tailored to your needs. Quote with us!

Get ready to live the SMART flying experience! For charter quotes write us at charter@jetsmart.com and we will send you the best option. Once the request is entered into our workflow we will get back to you within 72 hours.

There is no minimum anticipation to request a charter quotation, but we suggest you to request a quotation as early as possible since there is a better chance to operate what is required.

If the proposal is accepted, it can be paid by electronic bank transfer. If you wish to pay by credit card, the final value of the offer will be increased by 2.18% corresponding to the credit card commission.

If the proposal is accepted, it must be paid between 6 and 48 hours after the acceptance. The exact time of the deadline will be indicated in the offer and will depend on the proximity of the flight.

At JetSMART we have a specialized and 100% dedicated support that will help you throughout the entire management process. Send us your passenger list up to 48 hours before the flight and our charter support will enter them for you.

Yes, of course! You can make changes to the first payroll up to 24 hours before the flight departure and at no additional cost! Any change outside the indicated range can be made directly on the website by paying the value per change in effect on the date of the flight per passenger per leg.

Yes of course, it is possible to cancel the contracted service and the refund will be calculated on a percentage basis. This percentage will depend on how much notice is given before the departure of the flight. All this information can be found in the conditions attached to the offer.

Check-in

You can check in between 72 hours and 40 minutes before the flight departure time through JetSMART.com without any additional charge.  To do so, you must enter your reservation code and e-mail address.  If you do not remember your email address, you can search by passenger name.

You can also check-in at the JetSMART counter at the airport after paying for the service from 120 minutes before flight departure until the counter closes 50 minutes before flight departure for domestic flights and from 240 minutes before flight departure until the counter closes 70 minutes before flight departure for international flights.

It is an alphanumeric code that we will send to your email along with the itinerary and purchase confirmation email. This code will serve as a reference if you want to make changes to your flight, add optional services, among others.

Each time you complete a purchase we will send you a confirmation email with the details of the itinerary and the items you paid for. There you will find your reservation number and all the important information about your flight.

If you have not received a confirmation email with your reservation number, we suggest you check for spam.


If you can't find your itinerary email, please get in touch with our Contact Center so they can forward it to you.

If you are unable to check in online, you can call our Contact Center and they will guide you through the process.  For contact numbers just click on our Help Center


Alternatively, you can arrive at the airport earlier and check in at the JetSMART counter upon payment of the optional airport boarding pass printing service.

You can get your boarding pass by checking in online at JetSMART.com at no additional cost.


You can also print your boarding pass at the airport counter after paying for the service.

For domestic flights you must arrive at the airport 120 minutes before departure and for international flights you are required to get there 180 minutes before departure.


Boarding gates will close 20 minutes before flight departure.


Remember that boarding gates will close 20 minutes before flight departure for both domestic and international flights.

Special needs

We understand that dogs are part of your daily life and that's why at JetSMART you can travel with them at no additional cost. Just make sure you meet the following requirements:


-They must be wearing their harness provided by the entity that trained them and/or wear their official badge certifying that they are a "Guide Dog".

- Your guide dog should behave well and have their health records updated.


It is the passenger's responsibility to be informed and request the corresponding certificates before going to the airport, otherwise, they will not be able to board with their guide dog.

Wheelchairs for passengers with reduced mobility and other orthopedic equipment required for mobility are transported free of charge.


However, we recommend that you notify us at the time of purchase of your ticket in the "Special Needs" section so that we can help you and provide you with the best possible service. You can also notify us through the contact center 24 hours before the flight departure time.


Remember that electric wheelchairs must be transported in the airplane hold and the battery must be disconnected.  We remind you that our airport staff is not authorized to handle your chair, so this action must be performed by you or the person accompanying you.


Also, don't forget that for domestic flights you must check in at the airport 120 minutes before the flight.

  For international flights you are required to be at the airport 180 minutes before departure, so that you can have enough time to check in your wheelchair.

If you are decompensated due to a disease.

If you are traveling with a developmentally disabled passenger or high-risk psychiatric patient.

If you have a contagious disease.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles.

If you are traveling with a baby that needs any type of monitoring, except for incubators, stretchers, etc., which may not be carried on board.

If you had surgery 10 days ago or less.

If you had thorax surgery 21 days ago or less (and are traveling to Peru).

Click here to download the MEDIF form.

After the 28th week, you must present a medical certificate at the airport counter that shows you are to authorize to travel by air. This certificate must contain the following basic information:

Itinerary with date(s) and time(s) of departure.

Weeks of gestation.

You will need to present a written authorization containing the stamp and signature of your treating phsician to make the trip.

The medical certificate must be issued no earlier than 10 days prior to departure of the first flight and must be presented to the carrier no later than 1 hour before the departure of the flight.

Pregnant women will not be able to board if they are within 7 days before their due date or 7 days after the delivery date.

The above regulations apply to both single and multiple pregnancies.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles, you will be able to carry a treatment kit that contains only 1 needle together with a medical certificate that confirms your condition. Also, you must inform the JetSMART staff of this condition before boarding the aircraft.


Submitting the corresponding papers and transporting the kit is the passenger's sole responsibility.

It is not allowed to transport liquid oxygen or devices containing it. However, you may carry your certified Portable Oxygen Concentrator (POC) for in-flight carrying or a medical air or gas cylinder that does not exceed 5kg in gross weight.

This is the list of equipment approved by the FAA that can be used without problems on board our aircraft:

AirSep FreeStyle

AirSep LifeStyle

AirSep Focus

AirSep FreeStyle 5

Delphi RS-00400

DeVilbiss Healthcare iGo

Inogen One

Inogen One G2

Inogen One G3

Inova Labs LifeChoice

Inova Labs LifeChoice Activox

International Biophysics LifeChoice

Invacare XPO

Invacare Solo2

Oxlife Independence Oxygen Concentrator

Oxus RS-00400

Precision Medical EasyPulse

Respironics EverGo

Respironics Simply Go

SeQual Eclipse

SeQual SAROS

SeQual Technologies eQuinox (Model 4000)

Oxywell (Model 4000), and the VBOX Inc.


JetSMART does not offer transport services for stretchers, incubators and/or coffins.

Groups

At JetSMART we consider as a Group, when the number of people in the same reservation is equal to or greater than 10 passengers.

For Group quotes (10 or more passengers) it is necessary to enter a quote request in the following link. This form contains our itineraries available for purchase, if you do not find the service you require you can write to Grupos@jetsmart.com


For those cases in which you need to quote 7 or more Groups, you can write to Grupos@jetsmart.com (without completing the form) and we will manage your quote as soon as possible with the best market rate.

Group Support Contact: soporte.grupos@jetsmart.com - Groups and Group Series operational queries - Monday to Friday from 08:00 to 22:00 hrs, Saturdays and Sundays from 09:00 to 19:00 hrs. 

If you have already requested your quote to fly with us with your group of friends, acquaintances and / or family, you must wait for a period not exceeding 24 business hours, so that our specialist area sends you the desired quote, along with instructions on how Acquire your tickets. 

If the quote is accepted, you must inform via email to grupos@jetsmart.com and the reservation process will be activated.

Our Contact Center will contact you to manage the type of payment for your reservation:

Payment types

  • Deposit or Payment: Bank transfer
  • Total payment: Deposit, Bank transfer, Credit card.

It is a benefit for group reservations (10 or more passengers) that allows you to pay only 10% of the total to secure the reservation. The residual amount (90% of the reservation) must be paid up to 30 days before the departure of the flight; if said payment is not made, the reservation is canceled and the passengers will not be able to fly.

Applies if the flight departure of your group is greater than or equal to 60 days. If the advance is less than the time indicated above, you must pay the full amount of your reservation.

To make the payment of a Seña you will have to make a bank transfer to the account that our Contact Center indicates when making contact with you.

Regarding the residual amount (90%), you can make the payment through our website using all the payment methods enabled.

In case of canceling the reservation and having made the deposit payment, JetSMART reserves the right not to make a refund for this concept. You can only request a refund of fees and taxes as long as the total payment of the reservation has been made.

If the deposit payment was made and a change of route or itinerary is required, you can do so by paying an additional cost for the service, adding the fare difference as appropriate.

At JetSMART Grupos we make it easier for you and that is why from the moment of purchase up to 24 hours before the flight you can enter passengers at NO COST.

Any name change outside of that period will have an additional cost. Remember that modifications can be made up to one hour before the flight and once the first leg has been flown, it will not be possible to change the name of the passengers.

In JetSMART we do not return for tickets and / or optional, so if you decide not to fly a stretch, you can request the return of your boarding fees by clicking here.

Remember that if one of the passengers wants to modify their itinerary, they can do so by paying an additional cost. To do this, you should call our Contact Center who will help you with the request.

Find out about the values and conditions by clicking here.

If you are in the quotation stage of a Group (10 or more passengers), of course you can, you just have to write to us to confirm the new number of passengers you want to book.

If you made full payment for your group reservation, you can move passengers to another flight by paying the cost per service and the fare difference, if applicable, in accordance with current change policies.

If your Group is initially reserved in SEÑA mode, it will not be possible to request changes to your reservation.

However, once the residual balance of 90% of your reservation is paid, you will be able to move passengers to another flight paying the cost for service and the fare difference if applicable according to the current change policies.

American Airlines Alliance

The strategic alliance between JetSMART and American Airlines seeks to bring greater benefits to its passengers through codesharing, expanding the route network offered and incorporating JetSMART into the Aadvantage loyalty program. This alliance seeks to expand regional connectivity with the continent's largest route network through American Airlines, one of the world's largest airlines.

The alliance between JetSMART and American Airlines represents a step forward in regional connectivity for all our passengers, who will have access to a larger route network and will fly to new destinations at low fares with worldwide benefits.

Our alliance starts on June 01, 2023. For more information click HERE

Yes, we will have Code Share to enable the purchase of tickets on American Airlines to a wider network of destinations served by JetSMART in the region.

This is a commercial agreement between two airlines, which allows them to market each other's flights using their own code in order to offer a wider network of destinations and thus expand regional connectivity and route network to their passengers. Get ready to enjoy a world of possibilities and explore new horizons thanks to this alliance!

When you search for a route and quote the itinerary on www.aa.com, codeshare flights will be marked with a reference number next to the flight number. For more information visit HERE

To manage your bookings and changes, click HERE

Yes, to do so, you must manage your purchase through aa.com where we connect with Miami, Dallas, New York, and more than 350 destinations in more than 60 countries so that you have access to a wider network of destinations and will be able to travel to incredible places without any inconveniences.

Yes. In collaboration with American Airlines, we will connect with Europe and more than 350 destinations in more than 60 countries so that you have access to a wider network of destinations without any inconveniences. To do so, you must manage your purchases through aa.com

Some of the benefits our alliance includes are:

Earn AAdvantage® miles on your codeshare flights marketed by American Airlines

Access to more than 350 destinations in more than 60 countries

Single check-in for flights operated by alliance airlines

You will pick up your luggage at the final destination*.

*Subject to the policies of each of the airports within your itinerary. Check here (JetSMART's Landing connections)

The baggage policy of the airline from which you purchased your ticket will apply.

If the first flight is operated by American Airlines: you must check in online at aa.com or in person at the American Airlines counters at the airport.

If the first flight is operated by JetSMART: you must check in in person at the JetSMART counters at the airport.

Yes. Please manage your flight HERE

If the first flight is operated by American Airlines: you must check in online at aa.com or in person at the AA counters at the airport.

If the first flight is operated by JetSMART: you must check in in person at the JetSMART counters at the airport.

Yes. Baggage will be sent from the city of origin to its final destination*


*Subject to the policies of each of the airports within your itinerary. Check here (JetSMART's Landing connections)

Yes, you will now be able to accrue miles on codeshare flights sold by American Airlines and operated by JetSMART.

If you are an AAdvantage® and Loyalty Points member, you can earn AAdvantage® miles when traveling on codeshare flights sold by American Airlines and operated by JetSMART.

Currently, the only way to earn Loyalty Points in the AAdvantage® Loyalty Points program is when traveling on codeshare flights sold by American Airlines and operated by JetSMART. We will soon be adding more benefits for Alliance members flying on JetSMART.

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities for flights within Argentina.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

To learn more about the low cost model and find out what it is and how you can fly SMART click here.

At JetSMART we want you to fly SMART and that doesn't just mean giving you the best prices, but meeting the highest safety standards. That's why our entire fleet includes new aircraft equipped with the latest technology.


In addition, our entire operation is certified by the Dirección General de Aeronáutica Civil (DGAC),  civil aviation authority of Chile, which demands that we comply with high quality and safety standards.

Your SMART fare gives you the right to fly between selected destinations plus the random seat assignment. You can take one handbag or persona item with you which should not exceed the following maximum dimensions: 45cm x 35cm x 25cm (length, width, height), including wheels, handles, pockets, etc. This carry-on can be a purse, a briefcase, a small backpack or any personal item that meets the dimensions. Also, keep in mind that only one carry-on bag per passenger is permitted.


Seat selection, meal on board, carry-on baggage, checked baggage and other optional services will have an additional value that will be added to the final fare.


Remember! At JetSMART you only pay for what you use.

To learn about all our destinations and routes click here.

It is the amount that the airport authority or operator charges for using its infrastructure and services (boarding lounges, airport infrastructure). 

These fees are not included in your SMART fare.

This is the cost for website management services and payment methods which is already included in your SMART fare.

Buying online is really easy! Just visit JetSMART.com, select your destinations, dates and number of passengers and then click the continue button.


That's all! You can now start selecting your flights and optional services to complete your reservation and start flying SMART.

To make an online reservation you only need

Name and last name

Birth date

Phone Number

ID Number/Passport number

E-Mail

It is that easy to start flying SMART!

Yes you can, but remember that purchases through this platform will have an additional fee of $12,000 CLP / 19 USD per passenger per itinerary.

SMART advice! Buy your tickets at JetSMART.com for no additional cost.

Yes, you can buy optional services at the airport without paying an additional service fee, but at a higher price than at JetSMART.com..


To see the amount you will have to pay for the purchase of optional services at the airport, click here.


Fly SMART and save by purchasing at JetSMART.com!

Yes, you can add as many optional services as you wish up to 60 minutes before your flight departure, through the "Manage Your Trip" section at JetSMART.com, by calling the Contact Center and/or directly at the airport.


Remember that if you buy them at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

It is the advantage of skipping the waiting line and boarding the plane before other passengers, ensuring space for your carry-on baggage.


You can buy it as an optional service at JetSMART.com or directly at the airport.


Click here to check prices.

JetSMART does not offer Wi-Fi or movies on-board.

At JetSMART you can buy the food and drinks that you prefer on board the plane.  Click here to check the varied menu we offer on board.


If you are a fan of Mate, you can also buy hot water to prepare your favorite drink.

JetSMART does not offer transportation services to/from the airport so we recommend you to ask for the official services that each destination offers.

Receiving offers and other promotions is very easy. Log in at JetSMART.com and sign up as a SMART user or click here.

If you want to travel with more than 10 friends, family, co-workers or others, you will need to request a special quotation for groups.


Visit this link to access all the information about group quotes, make your purchase and start flying SMART.

The maximum dimensions and weights allowed for each type of baggage are as follows:

Dimensions, Weights and Limits
1. Handbag or persona item (cabin):

   - Maximum dimensions * 1:  
      45cm x 35cm x 25cm.
   - Maximum Weight:
      Max 10 kg
   - Amount:  
     Included
   - Max quantity per passenger:  
      1

2. Large Cabin Bag (cabin) *2:
   - Maximum dimensions * 1:  
       55cm x 35cm x 25cm.
   - Maximum Weight:  
      Max 10 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       

3. Checked Baggage:
   - Maximum dimensions * 1:  
      158 cm lineal.
  - Maximum Weight:  
      Max 23 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       5

4.Oversized equipment *3:
   - Maximum dimensions * 1:  
       Between 158cm & 230cm lineal.
   - Maximum Weight:  
      Max 23 kg
   - Amount:  
       Paid
   - Max quantity per passenger:
       3

* 1 All dimensions include wheels, handles, and pockets.

* 2 Guitars and basses properly packed in their case can be considered handbag.

* 3 Exceptionally surfboards are allowed to measure up to 300 cm linear.
* The aircraft has a limited capacity for large cabin bag and checked baggage, if this happens, it will be communicated at www.jetsmart.com and the optional will not be available for sale.

The price of any optional and/or pack depends on the time of purchase, its availability and the date and/or destination of your flight, as reported during the selection and contracting process, detailing the final price and conditions of the same before making your purchase.

To check the prices of luggage and other optional click here.

Your SMART fare allows a carry-on bag corresponding to a handbag or personal item with maximum dimensions of 45cm x 35cm x 25cm which include wheels, handles and pockets. You can take it on board and it can be a bag, wallet, backpack or suitcase. 


 Even though they do not pay for their ticke, infants are also entitled to travel with a carry-on bag, as long as these meet the maximum dimensions allowed.


If you want to carry more luggage, you can add it at an additional cost.


Click here to check prices on luggage and other optional services.


Remember that all valuable or electronic items such as computers, video equipment, etc. must be carried as carry-on baggage, as JetSMART will not be held responsible for valuable items carried in checked baggage.

If your luggage weighs more than 23kg you will have to pay an additional fixed amount of $22.000 CLP for excess luggage for domestic flights and $35 USD for international flights. This applies to checked baggage and oversized baggage.


If you have not paid for your luggage, you will have to pay the corresponding amount for each luggage you carry with you plus the corresponding fee for excess baggage weight.


If your luggage weighs more than 32 Kg, it will not be allowed.

You can always add luggage and optional servicies to your reservation through the "Manage Your Trip" section at JetSMART.com, Contact Center and/or directly at the airport.


Remember that if you buy at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

Yes! At JetSMART you can travel with all your sporting goods as long as they comply with the established dimensions and weight and pay the corresponding fees.


Check prices, allowed dimensions and weight limits of oversized luggage here.

Yes! At JetSMART you can travel with all your musical instruments as long as they comply with the established dimensions and weight and pay the corresponding fees.


Remember! Properly packed guitars and basses may be considered Carry-On Luggage.

All sports equipment, musical instruments or any other oversized luggage must be properly packaged, in one piece of luggage that is safe for transport.


JetSMART will not be responsible for damage to oversized baggage.

At JetSMART, you can take one baby stroller at no extra cost  ff you are traveling with an infant (a child who is between 0 y 2 years minus one day old).


If you are traveling with an infant and want to bring a car seat and a baby stroller, you must pay for one of the items such as Checked or Oversized Baggage as applicable, depending on the maximum dimensions and weight of the item and paying the corresponding amount.


If you are traveling with and infant, you don't have to pay an additional cost for a two-piece baby stroller.


If you are traveling with children older than 2 years old, the car seat, baby stroller or both items must be listed as Checked Baggage or Oversized Baggage upon payment of this optional service.

Umbrellas, weapons, knives, sharp objects, swords, sabers, compressed gas item, blunt elements, stones, handicrafts, hockey sticks, tools, butane gas, aerosols, lithium batteries and skateboards must be declared at the counter or otherwise they will be confiscated by the Airport security control unit. If you want to carry a weapon, you will have to show up at least 60 minutes before the flight departure for Security Control (AVSEC) to inspect and approve the transportation of the weapon. Otherwise, it won't be transported.

For domestic flights in Peru, it is forbidden to carry firearms.

For domestic flights there are no article-specific restrictions.


For international flights you can carry a maximum of 100ml of liquids in your carry-on luggage, so you must make sure that creams and/or oils, perfumes, sprays, gels, shampoos and/or soaps, shaving foams or creams, deodorants and/or toothpastes do not exceed the maximum or they will otherwise be confiscated by the Airport security control unit.

On domestic flights, you may bring food on board as long as it is properly sealed.


On international flights the transport of food is limited by the inspection body of each country. Therefore, we recommend becoming informed on the restrictions of the country you’re traveling to before the trip.

If your baggage is delayed or did not arrive at the same time as your flight, you should contact JetSMART or the service provider in the baggage claim area who will then ask for your contact details. Once the case is submitted, you will receive an email containing your claim tracking number.

If your baggage has been damaged, you should contact JetSMART staff at the airport or call the Contact Center up to 7 days after the date of arrival of the flight.


Minor damages (those that do not limit the basic functioning of the luggage) will not be compensated or repaired. Average and major damages will be compensated with the equivalent amount of $30,000 CLP in JetSMART services, without prejudice to the potential liability of JetSMART within the limits established in the applicable law.


Remember that damaged and/or fragile luggage will only be transported under prior authorization of the passenger and labeled as such since JetSMART will not be responsible for any damage caused to this type of luggage.

If you left an object or item on board the plane and you are still in the passenger boarding bridge, you can ask the crew member at the door to help you find it. If you realize you left something on the plane after you have left the area near the aircraft (outside the passenger boarding bridge or in the shuttle area) you should ask in the "lost and found" section of each airport.


If you do not find your items left on board, JetSMART will not be held responsible for the lost property.

Yes. Properly packed urns can be considered a carry-on bag or hand luggage depending on their size and you can take them on board after paying the appropriate fee.


Also, you will need a death certificate and a cremation certificate issued by the National Healthcare Service which certifies the cremation.

Yes. You can carry up to 5 litres of alcoholic beverages in your luggage as long as they are packaged in their sales packaging and do not contain more than 70% alcohol by volume.


Remember that they cannot be opened or consumed on board.

You can check in between 72 hours and 40 minutes before the flight departure time through JetSMART.com without any additional charge.  To do so, you must enter your reservation code and e-mail address.  If you do not remember your email address, you can search by passenger name.

You can also check-in at the JetSMART counter at the airport after paying for the service from 120 minutes before flight departure until the counter closes 50 minutes before flight departure for domestic flights and from 240 minutes before flight departure until the counter closes 70 minutes before flight departure for international flights.

It is an alphanumeric code that we will send to your email along with the itinerary and purchase confirmation email. This code will serve as a reference if you want to make changes to your flight, add optional services, among others.

Each time you complete a purchase we will send you a confirmation email with the details of the itinerary and the items you paid for. There you will find your reservation number and all the important information about your flight.

If you have not received a confirmation email with your reservation number, we suggest you check for spam.


If you can't find your itinerary email, please get in touch with our Contact Center so they can forward it to you.

If you are unable to check in online, you can call our Contact Center and they will guide you through the process.  For contact numbers just click on our Help Center


Alternatively, you can arrive at the airport earlier and check in at the JetSMART counter upon payment of the optional airport boarding pass printing service.

You can get your boarding pass by checking in online at JetSMART.com at no additional cost.


You can also print your boarding pass at the airport counter after paying for the service.

For domestic flights you must arrive at the airport 120 minutes before departure and for international flights you are required to get there 180 minutes before departure.


Boarding gates will close 20 minutes before flight departure.


Remember that boarding gates will close 20 minutes before flight departure for both domestic and international flights.

Yes. You can buy and select the seat you prefer as long as it is available, you meet the requirements and pay the corresponding price.


Click here to check prices on seats and other optional services.

If you decide not to pay for a seat, no problem. We will randomly assign you a seat  at no additional cost from among those available.


Random allocation of seats will be done at the time of check-in and does not ensure that passengers with the same reservation travel in the adjacent seats.

To ensure that two or more people travel in adjacent seats, passengers must select those seats and pay the corresponding price.


If you choose not to pay for selecting seats, they will be randomly assigned and we cannot guarantee that passengers will travel in adjacent seats (including children).

If you want to change your randomly assigned seat you can do this through JetSMART.com, by calling the Contact Center, directly at the airport or once above the aircraft upon payment of the cost of the seat you choose.

Because we care about your safety, we remind you that if you want to select a seat in the emergency exit row, you must meet the following criteria:


  • Be at least 15 years old
  • Be able to read, understand and communicate in Spanish or English
  • You must not travel with another passenger who requires your assistance or care. For example: children under 12 or people with a disease or special needs.
  • Have sufficient mobility, strength, balance, and skills to remove obstacles, manipulate emergency exits, and exit quickly, helping other passengers.
  • Have the hearing and vision skills to understand instructions given by crew members, provide oral information to other passengers, and operate the emergency exit.
  • Not having any condition that may be affected or aggravated by manipulating the emergency exit.
  • Be willing to assist other passengers if necessary.
  • Not traveling with a pet in the cabin.


If you do not meet any of these requirements, for operational safety reasons we will assign you another seat and the value you paid will not be refunded. Under current regulations, we are required not to assign a seat to a person adjacent to an emergency exit if the company determines that such person is unable to perform one or more of the functions required for the occupant of that seat, or if the person does not wish to perform those functions or may suffer physical harm as a result of performing those functions.

At JetSMART.com you will be able to pay with both national and international credit and debit cards. Just make sure you correctly select the country that issued your card.  In addition, payment by bank transfer is now available (applies only to bank accounts issued in Chile).


For purchases through the Contact Center, you can only pay with national and/or international credit card. Remember that the purchase through our Contact Center has an additional fee of $12,000 CLP/19 USD per passenger per itinerary.


You can also pay your fare using Gift Cards issued by JetSMART but excluding boarding fees.

To pay with a Gift Card issued by JetSMART, you must select this option at the time of paying for your reservation and enter the number in the corresponding box.


Please note that it is not possible to pay boarding fees using the amount of your Gift Card.

Yes, they can be different. There is no need for the holder of the card used to pay for your reservation to be one of the passengers.

The CVV number is a three digit code you will find on the back of your credit card.

Invoices will only be issued to legal entities and if required, remember to request it at the time of purchase. 


Because at JetSMART we want to make your life easier, we encourage you to register your company on our JetSMART Business Portal.  Just click here and complete the form. 

You can check the status of all our flights on the airport screens.

If your flight is cancelled or delayed more than 15 minutes, we will send a message to the email you provided at the time of the purchase and you will be able to change your flight without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.


You are welcome to learn more about your rights in the event of delay or flight cancellation attributable to JetSMART here.

If your flight comes 8 minutes earlier or more, we will send a message to the email you provided at the time of the purchase. 


If the new schedule doesn't suit you, you will be able to change your flight, without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.

All optional services are kept for the new flight at no additional cost. If we are unable to guarantee any optional services, you can change it for the most similar alternative at no additional cost.

At JetSMART we do not have ticket refunds so if you are late and miss your flight, you will have to buy a new ticket and request a refund of the boarding fees for the flight you missed in the " Refunds" section at JetSMART.com.


Please make sure you arrive at the airport 2 hours in advance for domestic flights and 3 hours for international flights to ensure you are on time for boarding.

We understand that dogs are part of your daily life and that's why at JetSMART you can travel with them at no additional cost. Just make sure you meet the following requirements:


-They must be wearing their harness provided by the entity that trained them and/or wear their official badge certifying that they are a "Guide Dog".

- Your guide dog should behave well and have their health records updated.


It is the passenger's responsibility to be informed and request the corresponding certificates before going to the airport, otherwise, they will not be able to board with their guide dog.

Wheelchairs for passengers with reduced mobility and other orthopedic equipment required for mobility are transported free of charge.


However, we recommend that you notify us at the time of purchase of your ticket in the "Special Needs" section so that we can help you and provide you with the best possible service. You can also notify us through the contact center 24 hours before the flight departure time.


Remember that electric wheelchairs must be transported in the airplane hold and the battery must be disconnected.  We remind you that our airport staff is not authorized to handle your chair, so this action must be performed by you or the person accompanying you.


Also, don't forget that for domestic flights you must check in at the airport 120 minutes before the flight.

  For international flights you are required to be at the airport 180 minutes before departure, so that you can have enough time to check in your wheelchair.

If you are decompensated due to a disease.

If you are traveling with a developmentally disabled passenger or high-risk psychiatric patient.

If you have a contagious disease.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles.

If you are traveling with a baby that needs any type of monitoring, except for incubators, stretchers, etc., which may not be carried on board.

If you had surgery 10 days ago or less.

If you had thorax surgery 21 days ago or less (and are traveling to Peru).

Click here to download the MEDIF form.

After the 28th week, you must present a medical certificate at the airport counter that shows you are to authorize to travel by air. This certificate must contain the following basic information:

Itinerary with date(s) and time(s) of departure.

Weeks of gestation.

You will need to present a written authorization containing the stamp and signature of your treating phsician to make the trip.

The medical certificate must be issued no earlier than 10 days prior to departure of the first flight and must be presented to the carrier no later than 1 hour before the departure of the flight.

Pregnant women will not be able to board if they are within 7 days before their due date or 7 days after the delivery date.

The above regulations apply to both single and multiple pregnancies.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles, you will be able to carry a treatment kit that contains only 1 needle together with a medical certificate that confirms your condition. Also, you must inform the JetSMART staff of this condition before boarding the aircraft.


Submitting the corresponding papers and transporting the kit is the passenger's sole responsibility.

It is not allowed to transport liquid oxygen or devices containing it. However, you may carry your certified Portable Oxygen Concentrator (POC) for in-flight carrying or a medical air or gas cylinder that does not exceed 5kg in gross weight.

This is the list of equipment approved by the FAA that can be used without problems on board our aircraft:

AirSep FreeStyle

AirSep LifeStyle

AirSep Focus

AirSep FreeStyle 5

Delphi RS-00400

DeVilbiss Healthcare iGo

Inogen One

Inogen One G2

Inogen One G3

Inova Labs LifeChoice

Inova Labs LifeChoice Activox

International Biophysics LifeChoice

Invacare XPO

Invacare Solo2

Oxlife Independence Oxygen Concentrator

Oxus RS-00400

Precision Medical EasyPulse

Respironics EverGo

Respironics Simply Go

SeQual Eclipse

SeQual SAROS

SeQual Technologies eQuinox (Model 4000)

Oxywell (Model 4000), and the VBOX Inc.


JetSMART does not offer transport services for stretchers, incubators and/or coffins.

Chilean passengers must present the following documentation:


For domestic flights all adult passengers can embark with their national ID card on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.



For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For international trips all adult passengers can board with their valid passport on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.


For trips to Peru, foreigners must enter the country with a valid passport issued by a recognized State and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.


Peruvian passengers entering Chile as tourists will have to enter bringing their previously purchased return ticket. Otherwise, they will be denied entry into the country and sent back to the country of origin.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For passengers who have Chilean nationality, the countries to which they can travel with only their valid and in good condition identity card are: Argentina, Uruguay, Paraguay, Brazil, Colombia, Ecuador, Peru, Venezuela and Bolivia.


For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.


From April 16, 2018, Haitian citizens must enter Chile with a Consular Visa for Simple Tourism, with the right to enter and stay in Chile for a maximum period of 30 days. This visa is for individuals who travel for purposes such as recreation, without the intention to immigrate, reside or develop remunerated activities. In addition, a 12-month Humanitarian Visa has been established, which can only be applied for at the Chilean consulate in Haiti.


Haitian passengers who do not have their passport stamped with one of the 2 visas mentioned above will be denied entry into the country and sent back to the country of origin.


Current requirements are maintained for Venezuelan citizens, even though a Democratic Responsibility Visa has been created and they must apply for it at the Chilean consulate in Caracas. In other words, they do not require a visa if traveling as tourists (maximum stay of 90 days from the day of entry into the country). And they must have a return ticket to their country at the time of boarding.

Before travelling make sure that your identity card or passport is valid on the date of return. Otherwise you will have to process your new documents at the civil registry office closest to your home, embassy or consulate in the case of foreigners.


Remember that for trips to Peru, foreigners must enter the country with a valid passport issued by a state(?) and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.

For domestic flights, the following can be considered as valid as an alternative to the document itself:

Proof that a new identity card has been requested, only if the date of the process is less than 30 days.

Driver's license issued by the Government of Chile.

For international flights you must contact the local police to report the missing document and contact the consulate or embassy to request a new one from the country of origin.

Yes, don't leave your pet at home and take it with you wherever you go for an additional cost (per leg).

If you are traveling with your pet, make sure you meet the following requirements for traveling with your pet:

- Only dogs and cats are allowed (no breed restrictions).

- Only 1 pet per passenger is allowed.

- Your pet must be at least 3 months old.

- Your pet must travel in a soft container specially designed for the transport of animals.

which cannot exceed the following dimensions: 38 cm long x 35 cm wide x 22 cm high.

- The container must have a waterproof surface, ventilation and closure. It cannot have wheels.

- Your pet may not travel in other types of containers such as: purses, bags that have not been designed for pet transportation, nor are rigid containers allowed, even if they comply with the measurements.

- The maximum allowed weight of the container + your pet is 10 kilos.

- A maximum of 4 pets are allowed per flight.

- You will not be able to travel or buy a seat in the first row or in the emergency exit.

The requirements will be verified by our staff at the airport, so you will not be able to check in online. Make sure that the container meets the required conditions, otherwise, your pet will not be able to board.

You can request this service when you purchase your ticket, you can also request it after the purchase or through the Contact Center up to 48 hours before the flight.

Remember that you must keep your pet inside the container during the entire flight, which must be located under the front seat and you will not be able to feed it.

Check the required documentation here.

Check the cabin pet transport prices here and the Cabin Pet Service Conditions here.


Remember that only dogs and cats are allowed. Unfortunately we do not offer transportation of other species.  For more information click here.

Because not all our dog and/or cat friends have the physiological conditions to travel, there are breeds that will not be allowed in the flight.


Click here and find out which ones.

You must present at the counter a Medical Certificate (paper or digital) which must have been issued by a veterinarian and must indicate: age, vaccinations and statement of good health of your pet to travel.

The maximum validity of the document is 10 days before the departure of the flight.

For international flights, we remind you that it is the passenger's responsibility to comply with the regulations in force in each country regarding additional documentation and vaccinations.

We recommend that you check with the consulate and/or health authority of the destination country.

You can review all the Conditions of Service Pet in Cabin here.

At JetSMART we do not offer unaccompanied minor services.  This is why we recommend you learn about the conditions and necessary documents to fly with a minor.

It's very easy, just click here, select the option " Sign up" and complete the form.


Remember that you must be a Legal Entity to sign up.

Currently, Legal Entities from Chile, Argentina and Peru can sign up.

Remember that in order to register in our Portal, you cannot use an email that has already been registered as a user or in another company.  We suggest that you use another email account.

If the company's entered data is validated as correct by our finance area, the activation will take place within 24 working hours, which will be communicated to the  registered email.

If you have not received the activation email, please contact us at soporte.empresas@jetsmart.com

Our benefits are:

User Hierarchy --> Online Self-Management of User Roles.

Reports --> Access to the purchase record of each user.

Reservations --> You can make reservations and pay afterwards. This allows you to generate a purchase approval flow.

In Chile, you can use your debit cards, credit cards and bank transfers.


In Argentina and Peru, you can use your debit cards, credit cards and bank transfers.

For accounting provisioning purposes, the requesting party agrees to use the existing debit within a maximum of one year from the date of payment. If there is no activity in the account within the stipulated period, JetSMART will be entitled to cancel the account without reimbursement of the existing balances.

No. But the balance will always be available for use as long as the account shows activity within 1 year.

You can have as many administrator accounts as you want.

We remind you that JetSMART does not do cancellations.  What we can do is make changes to your reservation for a fee.  Remember that all changes must be completed no less than one hour before the flight.

If you want to make a name change, you can do it in our website by accessing the "Manage your trip" section. To change Routes or dates you must call our Contact Center. Remember that all changes must be completed up to (no less than?) one hour before the flight.

Indeed, if you did not pay for the reservation within the time stipulated in the portal, this will be deleted and you will have to make the purchase again, paying the rate in force at the time of purchase.

If the flight you wish to book departs within 72 hours or less, you can only use your account to purchase the ticket, as the requirement for reservations is that the flight date is earlier than those hours.

One of the benefits of the JetSMART Business Portal is that you enter your data only at the time of registration and all purchases made through the platform will have an associated invoice with such data.


Do not forget to keep your data updated, something you can manage from your portal.

Remember that your invoice will be sent to the e-mail address of the first Administrator registered in the Portal.  If you have not received the invoice, please contact us at soporte.empresas@jetsmart.com

In such cases, please email us at soporte.empresas@jetsmart.com and provide the following information:


Company name - administrator's email - number of invoices - reservation code associated with the invoice.

It is a fee that travel agencies may incorporate at the time of purchasing air tickets in the portal for companies/agencies at www.jetsmart.com and must have the informed consent, and the due power of representation, of their client. The Agency fee (if exist) will be indicated on the purchase and into the reservation invoice, with the respective agency being the owner and responsible for the said fee.

First, you must access your Agency account with your username and password; Once inside the Portal you will find on the payment page the button "Add Agency Fee" and a modal window will appear where it will indicate what type of Charge you want to make "Add fixed amount" or "Add percentage".

If your agency is not yet registered, do it here!

There are no costs associated with registering as an Agency on our Portal. Registration is completely free.

If your agency is not yet registered, do it here


It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Get to know our JetSMART Packs here

At JetSMART we consider it as a Group, when the number of people in the same reservation is equal to or greater than 10 passengers.

For Group quotes (10 or more passengers) it is necessary to enter a quote request in the following link. This form contains our itineraries available for purchase, if you do not find the service you require you can write to Grupos@jetsmart.com


For those cases in which you need to quote 7 or more Groups, you can write to Grupos@jetsmart.com (without completing the form) and we will manage your quote as soon as possible with the best market rate.

If you have already requested your quote to fly with us with your group of friends, acquaintances and / or family, you must wait for a period not exceeding 24 business hours, so that our specialist area sends you the desired quote, along with instructions on how Acquire your tickets. 

In JetSMART Groups we make it easier for you and that is why from the moment of purchase up to 24 hours before the flight you will be able to enter the passengers WITHOUT COST.

Any name modification after that period will have an additional cost. Remember that the modifications can be made up to one hour before the flight and once the first leg has been flown, it will not be possible to make changes of passengers' names.

In JetSMART we do not return for tickets and / or optional, so if you decide not to fly a stretch, you can request the return of your boarding fees by clicking here.

Remember that if one of the passengers wants to modify their itinerary, they can do so by paying an additional cost. To do this, you should call our Contact Center who will help you with the request.

Find out about the values and conditions by clicking here.

It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Yes, you must choose a Pack for each section and this selection will apply to all passengers on the reservation

Yes, you can choose the combination of Packs that you want.

No, Packs are only available when you buy your ticket.

Of course! You just have to enter Manage your flight with your reservation code and surname or email and select the luggage you want to buy additional.

Of course! In that case you must choose the "Fly light" option that only includes your rate and the handbag that is included in the price of your rate.

It's the first club where you save every time that you fly! Be part of the Club paying your membership (annual subscription that you only pay once) and getting exclusive benefits on JetSMART, review them here.

In a round trip flight the owner and their companion, recover the membership price! SMART right?

You can get your membership at any time or by purchasing your ticket! You just have to choose the membership option you want, complete your information, make the payment and voila, you are already part of the first Club where you save every time you fly!

If you want to be part of the Discount Club, click here.

No, you can buy your membership to the Discount Club at any time and also during the process of buying a ticket; paying the corresponding annual membership fee of the current Club.

Standard Membership: $ 20000 CLP / $ 1500 ARS / $ 35 USD is paid only once and is valid for one year. Buy here!

Group Membership: $ 40000 CLP / $ 3000 ARS / $ 70 USD is paid only once and is valid for one year. Buy here!

Yes, you can renew it! But don't worry, we will notify you when your subscription is about to expire.

Yeah right! You can improve your membership whenever you want.

Remember that your standard membership only applies to the holder and a companion, if you need to extend the benefits of the Discount Club for more passengers, we recommend you improve your membership to the Group.

No, the membership holder is fixed. If you need more information, see the terms and conditions of the Discount Club here.

It is a new feature that allows you to keep the price of your reservation for selected options. Your reservation price will not change during this period until you complete your purchase, which will allow you to void an increased price and secure the availability for your reservation.

Up to a 24 or 48 hour period, according to your choice, the itinerary will not be modified and your reservation will be guaranteed until said period is finished and you provide full payment.

With this new optional feature your total reservation value will be guaranteed during the freeze period you purchased, allowing you to make the decision and finish the purchasing and payment process within said period.

The amount of this optional feature “Set your price” is not refundable or cannot be used for a different reservation; and will not be discounted from the reservation price at the time of purchase.

The main benefit is that your reservation will remain frozen during a period of 24 or 48 hours, according to your choice, which means the total flight price you chose will be guaranteed during this time, allowing you to make the decision and finish the purchasing and payment process within said period.

Price of this optional is per passenger, per leg and depend of the quantity of hours that the passenger selected.

Hours "Fix your price"Chilean pesosArgentine pesosDolars
24 hours$ 2.000$ 200 ARS$ 3 USD
48 hours$ 3.000$ 300 ARS$ 4 USD

This optional feature can only be purchased through www.jetsmart.com for flights with “Set your price” option available. After choosing your itinerary, flight selection and Pack of your choice, this feature will be available for purchase and being able to freeze your price, in case you need more time to make your travel decision. Please, note your reservation will be frozen for a period of 24 or 48 hours, depending on your choice.

The optional feature “Set your price” will not be offered in all JetSMART flights, but it will be shown in the purchasing process when available.