FLEXIBILITY POLICY

FLEXIBILITY

Given the contingency that the country is facing as a result of the Coronavirus (COVID-19) and the sanitary measures set forth by the different countries, we have designed the following flexibility alternatives for your trip:

If you purchased between April 21, 2021 and until December 05, 2021, and your flight has "NOT" been rescheduled or cancelled you will be able to choose between the following alternatives:
  1. Change of date without paying the "Change Fee", only paying "fare difference in case it applies. The change can be made as long as there is availability on the selected flight and up to 12 months after the original flight date.
  2. If you still do not know when to travel, you can request a refund through a JetSMART Gift Card for the same value of your purchase, to fly until June 30, 2022.
  3. Only applies to bookings with less than 10 passengers (Does not apply to group bookings). Find out about the flexibility policies for Groups HERE

To make the management of date change or refund in Gift Card JetSMART you can do it up to 1 hour before the flight. Enter HERE and manage your request easily and quickly.

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country. 

If your flight was cancelled or rescheduled* you can request any of the following alternatives: If your flight was cancelled or rescheduled* you may request one of the following alternatives:
  1. You will be able to make a date change at no cost (one time only) without paying the "change fee", nor the "fare difference" to fly up to 12 months after the original flight date as long as there is availability on the selected flight. 
  2. If you still do not know when to travel, you can request a refund through a JetSMART Gift Card for the same value of your purchase, to fly until June 30, 2022 or choose one of our alternatives available in our customer service channels. 
  3. If your flight was rescheduled and you did not show up for the flight, you may request a free (one-time) change of date to fly within the following 12 months from the original flight date or a JetSMART Gift Card. To request the above or other alternatives, you may do so during the validity of the ticket, i.e. 12 months from the original flight date. 
  4. Only applies for bookings with less than 10 passengers (Does not apply to group bookings). Find out about the flexibility policies for Groups HERE

*Flight rescheduled for more than 59 minutes. 

To request a change, click here  

IMPORTANT:

The policy of changes can be made only one time and is not valid for reservations with partial payments "signs"

We recommend:

that you keep an eye on JetSMART.com where we will be updating all our flight information.         

Remember that the requirements are imposed by the Governments of each country and Local Authorities, which are constantly changing, so you should review and make sure you meet all the requirements requested at the time of your trip.

Any request for a flight change or Gift Card:

It must be done at least 1 hour before the flight departure time.

Check all the details of our

Flexibility Policy

One more measure of our SMART Commitment!

More info

Do you already have your flight and want to make an exchange or return?


YOU JUST HAVE TO ENTER YOUR BOOKING CODE + YOUR EMAIL AND THE SYSTEM WILL GUIDE YOU TO GET YOUR EXCHANGE OR RETURN!
Request flight change
ARE YOU GOING TO TRAVEL WITHIN CHILE?


REMEMBER THAT:

To travel within Chile you must:

  • You must make the health declaration in c19.cl
  • Have your mobility pass.
  • The Chilean Government announced that, as of July 15, 2021, you must carry your surgical mask (three-fold or higher, such as N95 and KN95), since their use is mandatory and they are the only ones allowed to travel on domestic routes, otherwise you will not be able to board. The use of cloth masks, reusable masks, or any other unauthorized item for travel is prohibited.

As of November 1st:

  • You will only be able to travel with Enabled Mobility Pass. Retrieved from yomecuno.gob.cl
  • Persons WITHOUT MOBILITY PASS must have a PCR test taken in Chile which cannot exceed 72 hours prior to travel.

What you need to know about:

Vaccines in Metropolitan Region HERE

Vaccines in Regions HERE


The SEREMI of Health together with the Municipalities of the country, perform PCR tests free of charge. 

You can find this information on the website of the Municipality of your region or you can call the toll free line provided by the Ministry of Health, 800371900, option 5. 

More information HERE 

Find your Region HERE

This is what you should know before starting your trip.

  • Reside in communes that are in Phase 3, 4, or 5 according to the Step by Step Plan.
  • Have a Health Passport that you can process at www.c19.cl.

FLIGHTS WITHIN CHILE

To travel within Chile you must:

  • You must make the health declaration in c19.cl
  • Have your mobility pass.
  • The Chilean Government announced that, as of July 15, 2021, you must carry your surgical mask (three-fold or higher, such as N95 and KN95), since their use is mandatory and they are the only ones allowed to travel on domestic routes, otherwise you will not be able to board. The use of cloth masks, reusable masks, or any other unauthorized item for travel is prohibited.

As of November 1st:

  • You will only be able to travel with Enabled Mobility Pass. Retrieved from yomecuno.gob.cl
  • Persons WITHOUT MOBILITY PASS must have a PCR test taken in Chile which cannot exceed 72 hours prior to travel.

For Punta Arenas destinations: 
(Exempt Resolution 4220 of November 29)

It leaves without effect the requirement of PCR RT at the entrance to the Region of Magallanes and Chilean Antarctica.

Links of interest:

FLIGHTS TO CHILE

Remember that it is your responsibility to comply with all legal requirements.

The requirements for leaving and entering Chile are as follows:

Entry to CHILENon-resident foreigners who have been in the last 14 days in Zimbabwe, Namibia, Botswana, Lesotho, Eswatini and Mozambique cannot enter Chile. This does not apply to Chileans and residents, who must also have a PCR test at the point of entry and comply with a 7-day quarantine.

A) Entry of Chileans and permanent residents.

Entry is allowed for persons who comply with Decree 295 of the Ministry of the Interior:

  • parents or foreign children of a Chilean or foreigner regularly residing in the national territory, born abroad, who enter as tourists. This condition must be accredited before the controlling authority at the border, by means of the corresponding birth certificate duly apostilled or legalized at the point of origin.
  • Personnel sent to Chile by other States or international organizations to provide humanitarian aid or international cooperation duly accepted by Chile.
  • Those holding diplomatic and official visas issued by the Ministry of Foreign Affairs of Chile.
  • Foreigners who have a marital relationship or a Civil Union Agreement with a Chilean or foreigner regularly residing in Chilean territory, celebrated in Chile, who enter as tourists. This condition must be accredited before the border control authority by means of the corresponding certificate from the Civil Registry and Identification Service.
  • Foreigners who have a marital relationship or a Civil Union Agreement with a Chilean or foreigner regularly residing in national territory, celebrated abroad, who enter as tourists. For such purposes, they must carry a safe-conduct in accordance with the provisions of Article 66 of the Consular Regulations, and must previously present the corresponding marriage certificate or civil union agreement before the respective consulate.
  • Foreigners who for urgent reasons must enter the country for business purposes, according to the provisions of the first paragraph of Article 44 of Decree Law No. 1.094, taking into account in particular the convenience or usefulness for the country. For such purposes, they shall carry a safe-conduct in accordance with the provisions of Article 66 of the Consular Regulations.
  • Persons who carry a laissez-passer granted pursuant to the provisions of Article 66 of the Consular Regulations.
  • Holders of diplomatic or official passports or international civil servants, who are authorized by the Protocol Department of the Ministry of Foreign Affairs. 

Chileans and residents in Chile must comply with:

  • Affidavit: complete the Travelers' Affidavit form electronically at  up to 48 hours before boarding. electronically at www.c19.cl up to 48 hours before boarding.
  • PCR RT test. This negative result of the test may not be older than 72 hours from the time the sample was taken until the departure time of the last flight with final destination Chile in case of entering by air.
  • Children under 2 years of age are exempted from the PCR RT test.
  • Quarantine:

Vaccinated passengers: They will remain in quarantine while they receive the result of their PCR test taken upon entry to Chile.

Unvaccinated passengers will be quarantined for 7 days regardless of the result of the PCR test taken at entry into Chile.

Children under 6 years of age who have not been able to access vaccination against the coronavirus and are traveling with a parent or legal guardian and who have the complete vaccination schedule validated upon entry into the country, will undergo a coronavirus detection test (PCR). Until they receive a negative result of this test, they must be quarantined in a domicile reported in the Affidavit.

Children under two years of age entering the country with their father, mother or legal guardian who do have a complete and validated vaccination schedule, may enter the country under the same conditions as their father, mother or legal guardian, but without the need to take a PCR test upon entry. 

  • In the C19 you must declare the place where you will carry out your quarantine.
  • If the Chilean or foreign resident obtained his/her vaccination schedule in Chile, he/she can obtain this mobility pass at https://mevacuno.gob.cl/.
  • Remember that the C19 must have the same personal identification number you used to validate your vaccinations.

B) For foreigners not residing in Chile

Affidavit: complete the Travelers' Affidavit form electronically at the site of the

electronically at www.19.cl up to 48 hours before boarding.

In the C19 you must declare the place where you will carry out your quarantine.

Once the C19 is completed with all the information, a QR code will appear with the DNI or passport indicating whether or not it meets the sanitary requirements to enter Chile. Those passengers who are marked "NON-RESIDENT FOREIGNERS WITH NON-VALID VACCINATIONS CANNOT TRAVEL TO CHILE EXCEPT EXCEPTIONS DECREE 295 ABOVE MENTIONED.

Passengers vaccinated or with Mobility Pass: They must be in quarantine until they receive the result of their PCR performed at the airport.

Passengers without vaccinations. They must quarantine for 7 days regardless of the result of the PCR test performed at the airport even if it is negative.

Children under 6 years of age who have not been able to access vaccination against the coronavirus and are traveling with a parent or legal guardian and who have the complete vaccination schedule validated upon entry into the country, will be tested for coronavirus (PCR). Until they receive a negative result of this test, they must be quarantined in a domicile reported in the Affidavit.

Minors under two years of age who enter the country with their father, mother or legal guardian and who have a complete and validated vaccination schedule, may enter the country under the same conditions as their father, mother or legal guardian, but without the need to take a PCR test upon entry.

Minors aged between 7 and 17 years 364 days also require a validated vaccination. Otherwise they cannot enter Chile, except for exceptions of the decree 295 of the Ministry of Interior.

All passengers over 2 years of age must have a negative PCR RT 72 hours before boarding the flight and complete the affidavit at www.c19.cl.

Non-resident foreigners must have contracted health insurance in their country that provides coverage for international medical care in the event of contracting COVID19 in our country. The minimum amount of health benefits must be USD$30,000 U.S. dollars and with coverage for emergency medical assistance, hospital care, repatriation for medical reasons or death, including coverage for any expenses originated by COVID19.

Mobility Pass. You can obtain it prior to your trip at https://mevacuno.gob.cl/ and validate your vaccination schedule. PLEASE NOTE THAT THE VACCINATION VALIDATION PROCESS TAKES UP TO 30 DAYS.

Please remember that the C19 must have the same personal identification number you used to validate your vaccinations.


Departure from CHILE 

  • All requirements to leave Chile are eliminated.

AS OF DECEMBER 1, 2021, EXIT REQUIREMENTS FOR CHILEANS AND FOREIGN RESIDENTS WILL BE ELIMINATED.

IMPORTANT INFORMATION - PASSENGERS WITH INTERNATIONAL CONNECTIONS:

Those passengers with connecting flights with other operators in Santiago de Chile must accredit the following at the JetSMART counter: 

  • Connecting ticket no longer than 24 hours.
  • You cannot deliver baggage in hold, you can only carry carry-on baggage.
  • Documentation required to enter the destination country.
  • Passengers who do not comply with the necessary documentation requirements for final destination will not be allowed to board.
  • In case of connection to Lima, passengers must wear a surgical mask and face shield at all times.

For flights from Buenos Aires to Santiago de Chile, please be at the airport at least 4 hours before departure.

Speed up your entry to Chile and fill out your #DeclaracionJuradaDigital SAG online. 

Complete your SAG Affidavit HERE. 

* Declaration available from 48 hours before your flight departure.

FLIGHTS TO ARGENTINA

Remember that in order to leave Chile you must consider the following:

  • Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 
  • If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.
  • If you are traveling, please consider the following: All passengers flying from Argentina must complete an affidavit available HERE prior to their trip. 

Argentine natives, foreigners with a residence permit and non-resident foreigners are allowed to enter Argentina, regardless of the purpose of the trip.

All passengers, including those in transit (stay at the airport for less than 24 hours) who intend to ENTER and EXIT the Argentine Republic must submit the "Electronic Affidavit for Entry to the National Territory" document, which must be processed through the web portal http://ddjj.migraciones.gob.ar/app/

Additionally, with the exception of children under 6 years of age, all passengers must present a PCR test certificate with negative/non-detectable results issued no later than 72 hours prior to the date of travel. Exceptions are those persons who have suffered from COVID-19 in the 90 days prior to entering the country. To this effect, they must accredit the results of the diagnostic tests for SARS-CoV-2 and present a medical discharge certificate, which must have been issued ten days after the diagnosis.

Argentine natives and foreigners residing in the Argentine Republic may enter the Argentine territory and be exempted from isolation provided that they comply with the following requirements:

  • To have completed the vaccination scheme at least FOURTEEN (14) days before entering the country. Travelers must state this condition in the affidavit.
  • To present a PCR test certificate with negative result carried out at origin within SEVENTY TWO (72) hours prior to the scheduled departure time.

NOTE 1: Citizens who do not present a complete vaccination schedule must comply with the isolation according to the provisions for a period of TEN (10) days.

NOTE 2: Minors (18 years of age) who have not completed the vaccination schedule under the terms of paragraph (a), but who are in the company of adults who, having completed the vaccination schedule, enter the country, may enter the country but must undergo isolation and a PCR type test on the seventh (7) day of their arrival in the country.

  • Foreigners NOT residing in the Argentine Republic may enter the Argentine territory for any reason and be exempted from isolation provided they comply with the following requirements:
  • To have completed the complete vaccination scheme at least FOURTEEN (14) days before entering the country. Travelers must state this condition in the affidavit.
  • Present a PCR test certificate with negative result performed at origin within SEVENTY TWO (72) hours prior to the scheduled departure time and undergo an additional PCR test between the fifth (5) and seventh (7) day counted from their arrival to the country, if they remain in the Argentine territory.

COVID-19 health insurance coverage including hospitalization services, isolation and/or sanitary transfers.

NOTE 3: Minors (18 years of age) who have not completed the vaccination scheme under the terms of item (a), but who are in the company of adults who, having completed the vaccination scheme, enter the country, may enter the country but must undergo isolation and a PCR type test on the seventh (7) day of their arrival in the country.

GENERAL NOTE: The cost of the tests referred to above and the stay in the places of isolation provided by the authorities shall be borne by the person entering the country. Passengers must have the proof of vaccination registered in the My Argentina Application, if the vaccination has been carried out in Argentina. Travelers who have been vaccinated abroad must have the voucher validated by the country where the vaccination was performed.

WARNING: When a breach of the applicable measures is detected, the Argentine State may file the relevant criminal charges and apply the relevant prison sentences.

FLIGHTS WITHIN ARGENTINA

Persons who intend to carry out activities considered essential and/or for tourism purposes are allowed to travel. In all cases and regardless of the reason and destination of the trip, the Single Certificate for Circulation must be obtained through the web access https://www.argentina.gob.ar/circular/tramite

For flights to San Carlos de Bariloche, El Calafate and flights from San Carlos de Bariloche to any destination, passengers must be at the airport counter 3 hours before the scheduled departure time.

Mendoza (MDZ): Passengers intending to enter for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal shown below.
Source: https://www.argentina.gob.ar/circular/turismo/mendoza

Buenos Aires (AEP): Passengers intending to enter the Province of Buenos Aires for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal shown below 48 hours before the travel date. Those passengers whose destination is the Autonomous City of Buenos Aires will not have to comply with any additional particular requirement.
Source: https://www.argentina.gob.ar/circular/turismo/provincia-buenos-aires

Córdoba (COR): Passengers intending to enter for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal below.
Source: https://www.argentina.gob.ar/circular/turismo/cordoba

San Carlos de Bariloche (BRC): An approved CirculaRN permit is required, which must be processed per family group through the website https://circulacionrn.rionegro.gov.ar up to 72 hours before the trip and print/show the receipt generated.
Additionally, an AFFIDAVIT must be submitted in printed format, indicating personal data and planned itinerary, accessible through the website https://www.rionegro.gov.ar/download/archivos/00014306.pdf, which must be processed no more than 24 hours prior to the flight.
Source: https://www.argentina.gob.ar/circular/turismo/rio-negro
Resolution 6193 of the Ministry of Health of the Province of Río Negro.

Neuquén (NQN): A "Tourism" Certificate is required, which must be processed through the web portal shown below. In the case of residents, it is necessary to prove domicile by means of ID card, proof of accommodation reservation or data of relatives or residents in the destination and comply with the documentation controls of each jurisdiction.
Source: https://www.argentina.gob.ar/circular/turismo/neuquen

Tucumán (TUC): Passengers intending to enter for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/circular/turismo/tucuman. It is required to submit the COE Tucumán Affidavit made through the portal https://coe.tucuman.gov.ar/regreso_a_casas/ingreso_tucuman. Those passengers with tourist purposes must present a proof of authorized lodging reservation. Upon arrival, they will be subjected to a control of clinical parameters for symptoms compatible with Covid-19.
Source: https://www.argentina.gob.ar/circular/turismo/tucuman

Rosario (ROS): The presentation of the "Tourism" Certificate is required, which must be processed through the web portal https://www.argentina.gob.ar/turismo/certificado. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation and register as a sworn statement in the application "COVID-19 Province of Santa Fe" available at https://www.santafe.gob.ar/ms/covid19/aplicacion-movil-covid-19-provincia-de-santa-fe/
Source: https://www.argentina.gob.ar/circular/turismo/santa-fe

Salta (SLA): Passengers intending to enter must present a "Tourism" Certificate which must be processed through the web portal shown below.
Source: https://www.argentina.gob.ar/circular/turismo/salta

Ushuaia (USH): Passengers must present "Tourism" Certificate which must be processed through the web portal below and COVID-19 travel insurance or health coverage in the destination. Additionally, those passengers with tourist purposes must present a tourist service or lodging reservation.
Source: https://www.argentina.gob.ar/circular/turismo/tierra-del-fuego

Puerto Iguazú (IGR) & Posadas (PSS): Passengers must present the "Tourism" Certificate which must be processed through the web portal shown below. Any person entering the provincial territory must use the electronic mechanisms of geolocation and self-testing established through the application "Misiones digital", available through Play Store and App Store.
Source: https://www.argentina.gob.ar/circular/turismo/misiones

El Calafate (FTE): All persons over sixteen (16) years of age must have at least one dose of the vaccination schedule applied 14 days prior to entry, which must be demonstrated by means of the vaccination certificate or by means of the record in "My Argentina". Otherwise, a certificate of antigen test with negative results must be presented at least 72 hours prior to the scheduled arrival of the flight.

Residents of the province of Santa Cruz are exempted from this requirement. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation, complete a health affidavit and apply for a travel permit through https://circulacion.santacruz.gob.ar/.
Source: https://www.argentina.gob.ar/circular/turismo/santa-cruz

Corrientes (CNQ): It is required to present a vaccination certificate, epidemiological discharge certificate or PCR or antigen test certificate with "negative/not detectable" result performed no more than 48 hours prior to the scheduled departure of the flight. Those passengers whose purpose of entry is tourism may choose to be tested at the airport free of charge, for which they must present a proof of accommodation reservation. Except for minors under 16 years of age, all passengers must obtain an entry permit through the web portal https://permisos.corrientes.gob.ar/turismo.
Source: https://www.argentina.gob.ar/circular/turismo/corrientes

Comodoro Rivadavia (CRD): Passengers must present a "Tourism" Certificate which must be processed through the web portal shown below, CUIDAR application and COVID-19 travel insurance or health coverage at the destination. Additionally, an accommodation reservation or data of the resident where the passenger intends to stay must be submitted.
Source: https://www.argentina.gob.ar/circular/turismo/chubut

Jujuy (JUJ): Passengers intending to enter for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/circular/turismo/jujuy.
Source: https://www.argentina.gob.ar/circular/turismo/jujuy

FLIGHTS TO PERU

Remember that in order to leave Chile you must consider the following:

Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 

If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.

Arrival in PERU

Passengers coming from South Africa or who have made a stopover in that country have their entry suspended.

PCR Examination and Vaccinations

  • Peruvian Passengers, Resident and Non-resident Foreigners over 12 years of age, regardless of the country of origin, must prove that they have completed their vaccination schedule against Covid-19, 14 days before boarding the flight at their point of departure to Peru, or
  • Unvaccinated Passengers: Passengers must have a negative nasopharyngeal PCR test result issued within 72 hours prior to departure.

Exceptions to PCR are:

  • Passengers 11 years of age or younger who do not show symptoms of Covid-19 do not require PCR testing.
  • Passengers who have contracted Covid-19 up to 3 months prior to departure with a health document showing Covid-19 discharge status.

Important considerations for your entry to Peru:

Masks

  • Use of double masks or masks with high filtration capacity (such as N95, KN95, FFP2 and KF94) during the flight and the stay at the airport. This provision does not apply to children under two years of age.
  • The easy shield is optional.

Quarantine

  • 14 days upon arrival in Peru.
  • This does not apply to passengers if they take a Covid-19 test upon arrival and receive a negative result.

Medical Insurance

  • Not required

Health Declaration

  • Required.
  • Declaration must be made at https://e-notificacion.migraciones.gob.pe/dj-salud/
  • Passengers may not travel if they do not present a QR code confirming that they have submitted a "Health Affidavit and Geolocation Authorization" at least 48 hours prior to travel to Peru, or complete a "Traveler's Health Affidavit" form (Traveler's Health Affidavit) prior to arrival.
  • It is recommended to attach the test result in PDF or image format.

FLIGHTS TO BRAZIL

Remember that in order to leave Chile you must consider the following:

Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 

If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.

Entry to Brazil:

PCR Test

  • Passengers must have a negative PCR test result issued within 72 hours prior to departure, or
  • An antigen test performed 24 hours prior to flight.
  • The test result must be issued by a laboratory recognized by the country.

The PCR test requirement does not apply to:

  • Passengers under 1 year of age
  • Passengers 11 years of age or younger, provided they are accompanied by a person with a negative PCR or antigen test result.
  • Passengers in transit in Brazil as long as they do not leave the international area.
  • Passengers who have had Covid-19 within the last 90 days are also exempt from having a negative RT-PCR test result, provided they have all of the following: 
  • Two detectable RT-PCR test results, at least 14 days apart, and the last test is performed within 72 hours prior to boarding.

Masks

  • Required in some locations.

Quarantine

  • Not required
  • Does not apply to passengers who have been to India, South Africa or the UK within the last 14 days must remain in quarantine for 14 days at their final destination in Brazil.

Medical Insurance

  • Not required

Health Declaration

  • Passengers must complete the traveler's health declaration within 24 hours prior to the flight in electronic or printed format.
  • The form is available at the following address: https://formulario.anvisa.gov.br/
  • Not required for transit passengers staying in this area.

Vaccination:

  • Not required.


FLIGHTS TO COLOMBIA

Remember that in order to leave Chile you must consider the following:

  • Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 
  • If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.
  • Reasons for exceptions: health, humanitarian reasons (death/serious illness of a family member), persons returning after the resolution has expired, students abroad.

Arrivals Colombia

All travelers must use the application CHECK MIG https://apps.migracioncolombia.gov.co/pre-registro/public/consultarpreregistro.jsf

PCR Test

Not required. Except for passengers arriving from India.

Masks

  • Required on flights and at airports.
  • All passengers must wear face masks on flights. If the flight is more than two hours long they must have several masks.
  • Passengers over 60 years of age or with comorbidities are recommended to wear N95 type masks during the flight.

Quarantine

  • Not required

Medical Insurance

  • Not required

Health Declaration

  • Not required

Vaccination

  • Not required

Important:

  • According to decree 1727 of December 21, 2020 of the Ministry of Foreign Affairs all foreign passengers must have a must have a ticket out of Colombia.
  • Passengers who at the time of boarding present fever or respiratory symptoms associated with covid-19 will not be allowed to board.
  • Passengers at the time of entering Colombian territory must report their health status through the "CoronaApp" application and respond to the tracking and strict monitoring made by the insurer or the health secretariat of the jurisdiction where they will stay or reside.

Entry Restrictions

  • Only passengers who have been in India within the last 14 days.
  • This does not apply to Colombian nationals, as long as they travel on a humanitarian flight;
  • Permanent residents of Colombia, as long as they have a type R visa and are traveling on a humanitarian flight;
  • Passengers holding a type R or M visa;
  • Diplomats and their dependents arriving from India on a type R or M visa; or
  • Flight crew members.

According to Resolution 2231 of June 9, 2021 referring to entry, transit, stay and exit from Colombian territory, Venezuelan nationals holding an expired passport may enter, transit, stay and exit Colombian territory by presenting their Venezuelan passport even if it has expired. The expired Venezuelan passport may be used during the following 10 years, counted from the expiration date of the passport or extension stamped thereon.

FLIGHTS TO URUGUAY

URUGUAYAN CITIZENS VACCINATED

Vaccination

  • Have received the dose(s) against SARS-CoV-2 virus, according to the type of vaccine received, approved by their country of origin, within the last 9 months prior to embarkation. 
  • Proof of vaccination by means of a certificate issued by the health authority of the country of origin.

PCR Test

  • Compulsory for those over 6 years of age.
  • To present a NEGATIVE test for SARS-CoV-2 (molecular biology technique PCR-RT), performed 72 hours before the beginning of the trip.

Affidavit

Post Entry Test 

  • Mandatory for persons over 18 years of age.
  • To perform a new PCR-RT test on the seventh day of stay or to perform mandatory preventive isolation for 14 days after entering the country. 

UNVACCINATED URUGUAYAN CITIZENS

PCR Test

  • Compulsory for those older than 6 years old.
  • Must present a NEGATIVE test for SARS-CoV-2 (molecular biology technique PCR-RT), performed no more than 72 hours before the beginning of the trip.

Affidavit

Preventive Isolation and Post-entry Test 

  • Mandatory for persons over 18 years of age.
  • Preventive isolation for 7 days and a new PCR-RT test must be performed on the seventh day of stay or the preventive isolation must be extended for 7 days until 14 days after entering the country. 

Vaccinated or unvaccinated citizens who had COVID-19 within 90 days prior to embarkation or arrival to the country, must prove the disease by presenting the positive result of the test by molecular biology technique PCR-RT or antigen detection test, performed between 90 days and up to 20 days prior to embarkation or arrival to the country, which must be attached to the Affidavit.

PCR test prior to entry is not required.

VACCINATED FOREIGN CITIZENS

Vaccination

  • Have received the dose(s) against SARS-CoV-2 virus, according to the type of vaccine received, approved by their country of origin, within the last 9 months prior to embarkation. 
  • Proof of vaccination by means of a certificate issued by the health authority of the country of origin.

PCR Test

  • Compulsory for those over 6 years of age.
  • To present a NEGATIVE test for SARS-CoV-2 (molecular biology technique PCR-RT) performed at least 72 hours before the beginning of the trip.

Health Insurance

  • Compulsory for all passengers

Affidavit

Post Entry Test 

  • Mandatory for passengers over 6 years old.
  • Perform a new PCR-RT test on the seventh day of stay or perform mandatory preventive isolation for 14 days after entering the country. 

Vaccinated foreign citizens who had COVID-19 within 90 days prior to embarkation or arrival to the country, must prove the disease by presenting the positive result of the test by molecular biology technique PCR-RT or antigen detection test, performed between 90 days and up to 20 days prior to embarkation or arrival to the country, which must be attached to the Affidavit.

It is not required to present a PCR test before or after entry.

UNVACCINATED FOREIGN CITIZENS

Only those who accredit exceptional entry procedure as established in article 2 of Decree N°104/020 www.impo.com.uy/bases/decretos/104-2020  may enter the country and must also submit:

PCR test

  • Mandatory for those over 6 years old.
  • Present a NEGATIVE test for SARS-CoV-2 (molecular biology technique PCR-RT), performed no more than 72 hours before the beginning of the trip.

Affidavit

Post Entry Test 

  • Perform a new PCR-RT test on the seventh day of stay or perform mandatory preventive isolation for 14 days after entering the country. 

Health Insurance

  • Mandatory for all passengers

Remember that it is your responsibility to comply with all the requirements required by law

This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.

This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.

Our SMART Commitment complies with all biosecurity protocols against Covid-19, under world standard parameters that guarantee the strictest hygiene measures to take care of all our crew and passengers before, during and after each flight.

Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).

On the online site Change request and refunds you can request your refund of the total of your booking with Gift Card and you can use it later on JetSMART.com.

At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO). 

For this reason, on all our flights we ensure that:

- Our filters eliminate 99.9% of bacteria and viruses.

- Rigorous cleaning, disinfecting all our planes daily.

- Air renewal every 3 minutes.

Starting today we will have the online exchange system available and you can manage the change or return of your ticket here 

We have a system online where you can manage the change or refund  your ticket more easily and quickly. You must enter jetsmart.com/us/en/cambios-y-devoluciones

- High fever over 38 °.

- Cough.

- Respiratory difficulties.

Since Covid-19 is transmitted through respiratory droplets, you must:


- Wash your hands long and frequently.

- Use alcohol gel.

- Avoid touching your mouth and eyes.

- Avoid sharing personal items.

The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. 

Furthermore, the WHO recommends:


- Practice proper hand hygiene (washing with soap or alcohol gel).

- Cover your mouth and nose with your forearm when you sneeze or cough.

- Dispose of tissues properly and clean your hands.

Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.

So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here

We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.

For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.